Terms and Conditions

These terms and conditions apply to every order you place with L'Aurore.

Table of contents

Article 1 – Definitions

By L'Aurore we mean the company behind this webshop. By customer or you we mean any consumer who makes a purchase through our webshop. By agreement we mean the purchase agreement that comes into existence between you and L'Aurore as soon as you place an order and payment for it has been completed.

Article 2 – Applicability

These terms and conditions apply to every order you place with L'Aurore and to every agreement arising from it. Before completing an order, you can view and save these terms; on request, we will also email them to you.

Article 3 – The offer

We describe our products as carefully and completely as possible, so you know exactly what you are buying. Product photos are as accurate a representation as possible, but may differ slightly from the actual product due to lighting, screen settings or material properties. If an offer contains an obvious error — for example in the price — you cannot derive any rights from it.

Article 4 – Prices

All prices on our website include VAT, unless stated otherwise. Shipping costs are always shown before you check out. Prices may change, but never retroactively: once you have ordered and paid, the amount you owe will not change.

Article 5 – The order

Your agreement with L'Aurore comes into existence once your order has been placed and payment has been completed successfully. You will then receive a confirmation by email straight away. If we suspect fraud or misuse, or if we reasonably doubt whether an order can be fulfilled correctly, we reserve the right to refuse an order or to set additional conditions — we will always explain our reasons to you.

Article 6 – Payment

You can pay via iDEAL, credit card and the other methods we offer in the webshop through our payment provider Mollie. We only process your order once payment has been completed successfully. If you notice an error in your payment details, please tell our customer service as soon as possible, so that we can resolve it together.

Article 7 – Delivery

We do our best to deliver your order as quickly and carefully as possible. If you order before 8:00 p.m. on a business day, we ship the same day; if you order later, on a weekend or on a public holiday, we ship on the next business day. The delivery address is the address you gave with your order.

The average delivery time is 1 to 3 business days within the Netherlands and 2 to 4 business days within Belgium. These timeframes are an estimate, not a firm commitment: busy periods at the carrier or circumstances beyond our control may cause delays.

If delivery is nevertheless delayed, or if we cannot (fully) fulfil your order, we will let you know no later than 30 days after your order. You then have the right to dissolve the agreement free of charge, with a full refund and, where applicable, compensation for demonstrable damage.

The risk of damage or loss during transport lies with L'Aurore until your order has been delivered to you.

Article 8 – Right of withdrawal (cooling-off period)

You have the right to cancel your order within 30 days of placing it, without giving a reason. This period starts on the day after you place your order.

Notify us of your cancellation within those 30 days through our customer service (contact form or email). As soon as we receive your notice, we will immediately send you a confirmation of receipt. If we approve your return, we will send you the return instructions. You send the product back within 14 days of our approval, with track & trace. If you ship the product later than that or without track & trace, we do not accept the return.

During the cooling-off period you may inspect and try out the suitcase as you would in a physical shop: open it, look at the inside, roll it a short distance across the floor. Use beyond that — such as actually taking the suitcase on a trip — may result in a reduction in value that we deduct from your refund.

You are liable for a reduction in the value of the product if it results from handling the product in a way that goes beyond what is necessary to establish its nature, characteristics and functioning. This is the case, for example, if on receipt we see signs of use on the frame, corners, wheels, handles or locks, such as scratches, dents, wear or dirt, or if parts are missing. We assess this when we receive your return. If we find a reduction in value, we will let you know — with photos — what we saw and what amount we are deducting, before we refund you. That amount is proportionate to the actual reduction in value. If we did not inform you correctly about your right of withdrawal, we lose the right to apply this reduction in value.

The costs of returning the product are for your account. You book and print the return label yourself with a major carrier (PostNL, DHL, DPD, GLS or bpost), with track & trace. The costs are approximately €10 for a Carry-On, €12 for a Check-in M, €15 for a Check-in L and €20 for a 2-piece set, depending on the carrier and parcel size. Keep your proof of shipment. Until the parcel has arrived with us, the return transport is at your risk.

Do you want to cancel your order before it has been shipped? You can always do so, free of charge and without giving a reason — contact our customer service. If your order has already been shipped, cancellation takes place through the right of withdrawal as described above in this article.

Article 9 – Refunds

As soon as we have received and checked your return, we will refund the purchase amount, including the original shipping costs and, where applicable, minus the reduction in value referred to in Article 8. We will do this as soon as possible and no later than 14 days after the suitcase has arrived with us, free of charge, using the same payment method you used, unless you expressly agree to a different method.

Article 10 – Warranty

We offer a 2-year warranty on manufacturing defects. In addition, your statutory rights continue to apply: your suitcase must do what you can reasonably expect of it under normal use. This warranty does not cover wear from normal use or damage caused by misuse.

Article 11 – Liability

L'Aurore is not liable for indirect damage, such as consequential loss or loss of income. Our liability is, to the extent permitted by law, in all cases limited to the amount of your order.

Article 12 – Complaints

Do you have a complaint? Please contact our customer service and describe your complaint as fully as possible. We will confirm receipt and respond with a substantive answer within 14 days. If your complaint needs more time to be looked into properly, we will let you know within those 14 days when you can expect a more detailed answer. If we cannot resolve it together, you can also submit your complaint to the European ODR platform: ec.europa.eu/consumers/odr.

Article 13 – Governing law

Dutch law applies to all agreements with L'Aurore. If we cannot resolve a dispute together, we will submit it to the competent Dutch court.

Article 14 – Gift cards

In addition to these terms and conditions, the following terms apply to gift cards issued by L'Aurore. By using an L'Aurore gift card, you agree to these terms.

  1. These terms apply to all gift cards issued by L'Aurore, both digital and physical, jointly referred to below as “gift cards”.
  2. Each gift card has a unique code. Keep it safe: in case of theft or loss — including accidentally deleting the email containing your code — we cannot offer compensation. Only original gift cards and codes issued by L'Aurore are valid.
  3. To use your gift card, enter the code at checkout in the “gift card or discount code” field and click “apply”. The balance is deducted from your purchase amount immediately.
  4. The value and any validity period of your gift card can be found on the card itself or in the email in which you received the code.
  5. Your gift card is valid for 1 year from the date of purchase. If you do not use it in time, the remaining balance expires.
  6. You can only redeem a gift card in L'Aurore's official webshop.
  7. Gift cards cannot be applied retroactively to orders you have already completed.
  8. Gift cards, and any remaining balance, cannot be exchanged for cash.
  9. If the total amount of your order is higher than the balance on your gift card, you pay the difference using one of our other payment methods.
  10. If, under Article 9, we refund (part of) your purchase amount and you partly paid with a gift card at the time, we will preferably refund that part as gift card credit.
  11. It is not permitted to alter, counterfeit or abuse gift cards or how they work, including by hacking.
  12. We reserve the right to refuse payment by gift card and to ask for a different payment method. If you cannot comply, we may cancel the order.
  13. We may amend these gift card terms from time to time. Please check them each time before use; if you use your gift card after a change, you accept the amended terms.
  14. Your gift card is transferable: you may share the code with or pass it on to someone else.

Article 15 – Intellectual property

All intellectual property rights in the content of our webshop — including our brand name, our logo, product and lifestyle photos, texts and the design of the website — belong to L'Aurore or its licensors. It is not permitted to copy, distribute or otherwise use them without our prior written permission.

Company details

L'Aurore Voyages VOF
Chamber of Commerce (KvK) number: 42124130
VAT number: NL869835270B01
Address: Half Elfje 20, 5711 ES Someren, the Netherlands
Email: info.shop.laurore@gmail.com
Last updated: 24-10-2026