Returns

Return period

Having second thoughts? You have 30 days from the moment you order to cancel your order without giving a reason. Notify us of your return within those 30 days. After you notify us, you have 14 days to ship the suitcase, with track & trace. If you send it later than that, or without track & trace, we will not accept the return.

Conditions for a return

At home, you are welcome to take a good look at your suitcase and try it out, the way you would in a shop: open it, look inside, roll it a short distance across the floor. What is not allowed without consequences for your refund: actually taking the suitcase on a trip. Travel use — checking it in, hauling it over different surfaces, exposure to wind and weather — leaves marks, particularly on the frame, corners, wheels, handles and locks. If we see signs of use like these when we receive your return, we deduct a reduction in value from your refund, even if you are still within the return period. We will show you photos of what we saw and tell you what amount we are deducting before we refund you.

What does a return cost?

The shipping costs of a return are at your own expense: approximately €10 for a Carry-On, €12 for a Check-in M, €15 for a Check-in L and €20 for a 2-piece set, depending on the carrier and parcel size.

You book and print the return label yourself with a major carrier (PostNL, DHL, DPD, GLS or bpost). We only accept shipments with track & trace. Keep your proof of shipment. Until the parcel has arrived with us, the return transport is at your risk.

How to register a return

Please contact our customer service first, via the contact form or by email, and give us your order number. You will receive a confirmation, the return address and clear shipping instructions. Always register your return beforehand: without registration we cannot recognise your parcel straight away and processing may take longer.

When will I get my money back?

Once we have received and checked your return, we refund the purchase amount using the same payment method you used. This includes the original shipping costs and, where applicable, minus any reduction in value. We do this as soon as possible and no later than 14 days after the suitcase has arrived with us.

How to pack your return

Return the suitcase in its original box, with all included parts and accessories. If something is missing, or the packaging is incomplete, this may affect the reduction in value.